What does the waiting and treatment time in the emergency department involve?

Dear patients,

We understand that the time you spend in A&E can seem very long, especially in a stressful situation. We would like to explain to you how the treatment time in the emergency department is calculated to give you a better understanding. It is important to know that this does not only consist of the waiting time until the first treatment.

1. Waiting time: This is the time you spend before you are seen by a doctor or carer for the first time and the time between each stage of treatment. The duration may vary depending on how many patients are currently being treated and how urgent your situation is in comparison to other cases. Patients with life-threatening conditions are of course prioritised.

2. Diagnostic time: After you have been called, the diagnostic phase begins. Various tests such as blood tests, X-rays and ECGs are carried out to determine your exact condition. This phase is crucial in order to make the correct diagnosis and initiate the appropriate treatment. This time can also vary depending on the type and number of examinations required.

3. Time for medical consultations: This phase includes discussions with the doctors about your diagnosis, treatment options and further steps. It is an essential part of your treatment, as it is here that your individual situation is addressed, questions are answered and the further course of treatment is planned.

Each of these steps is essential to ensure you receive the best possible care in the emergency department. Our aim is to treat every patient as efficiently and carefully as possible. We hope you understand that the total duration of your treatment may vary depending on how complex your medical needs are.

Our entire team works tirelessly to keep waiting and treatment times as short as possible without compromising the quality of medical care. We thank you for your understanding and patience during your stay in our emergency department.

Yours sincerely,
Your emergency department team